F.A.Q.

T-shirt Info

What material are your T-shirts made of?

All men's shirts are made of 100% RING-SPUN COTTON and all women's shirts are made of 100% COMBED RING-SPUN COTTON (Heather Grey color for men's are 67% ring-spun cotton/33% polyester and 90% combed ring-spun cotton/10% polyester for women's shirts).

What is ring-spun cotton?

Ring-spun cotton and combed ring-spun cotton are a nicer, softer, more durable version of regular cotton and here's the reason why (get ready for me to drop a little knowledge ^_^).

REGULAR COTTON (standard, most common type of T-shirt) is made with soft cotton vegetable fibers that are twisted together to make yarn, this is then woven to make a T-shirt (most shirt brands like Hanes, Fruit of the Loom, Jerzees, Gildan, Anvil etc...use this method).

RING-SPUN COTTON (a more expensive process to produce, high end T-shirt) is made by not just twisting, BUT ALSO thinning and straightening the cotton strands to make a very soft, strong, fine yarn of cotton fibers which is then woven into a T-shirt. Because of this process, ring-spun cotton T-shirts are softer, lighter, more durable and last longer than their regular cotton counterparts.

COMBED RING-SPUN COTTON (a more expensive process to produce, high end T-shirt) is essentially ring-spun cotton with an extra step added to its manufacturing process to improve its refinement even more. After the cotton fibers have been spun (to make ring-spun cotton), they are THEN combed to remove any impurities or imperfect strands before it is finally woven into a T-shirt.

What brand of T-shirt do you use?

We use Alternative brand T-shirts for men and Next Level brand T-shirts for women (we've carefully selected these two brands and specific model number after long intensive rigorous testing to give you the best in softness, fit, color availability, washabillity and durability).  As some of you may know, Alternative and Next Level T-shirts are some of the smoothest and softest shirts you'll ever wear (MANY HIGH END boutiques and famous apparel brands use these shirt blanks to produce their custom T-shirts).  Made of 100% ring-spun cotton (and 100% combed ring-spun cotton for women), our shirts have a durable, soft, light yet vintage feel. These high end shirts are also known, not only for their premium quality, but also for their ability to stand up to a washing machine (will retain their size and color very well after many washings).  These shirts may cost us more, but we want to make sure we sell QUALITY to our customers.  Why?  Because we love ya ^_^ and we want YOU to love our shirts.

How are your T-shirts made?

We use a process called DTG (Direct to Garment).  This process involves using special garment inks to directly print the designs onto the T-shirt.  The shirt is then pressed under EXTREMELY high pressure and heat to get the inks to absorb into the shirt and actually BECOME part of the garment.  This way the design won't crack, peel or wash away over time. 

What are the measurements for your T-shirts?

Men's

Men's Alternative Size Chart

Women's

Women's Next Level Size Chart

The Women's T-shirts are FITTED and also run a bit small.  We recommend buying a size larger than what you normally wear for a tight fitted look and TWO sizes larger than you normally wear for a looser fit.

What are the washing directions for your T-shirts?

We recommend you turn the T-shirts inside out and wash in cold gentle cycle with mild detergent (no fabric softener or bleach) and tumble dry on low heat.  Our shirts are VERY sturdy (ring-spun cotton shirts are known for their ability to stand up to multiple washings) so they will perform well regardless.  But following our recommendations will ensure they last even longer (if you want them to last an even ridiculously longer time, skip the dryer and let them hang dry).

 

 

Shipping and Payment Info

How long will it take to get my T-shirt?

It takes about 2-7 BUSINESS DAYS to create your T-shirt. Then YOU SHOULD ADD SHIPPING TIMES ONTO THAT.

97.66% of our orders are shipped within 5 BUSINESS DAYS.  More than a half of our orders are shipped within 3 BUSINESS DAYS OR LESS.

What are the shipping times?

Domestic - Basic

Domestic - Basic Shipping Times

 

Domestic - Expedited

Domestic - Expedited Shipping Times

 

International - Basic

International - Basic Shipping Times

 

International - Expedited

International - Expedited Shipping Times

 

How do I track my package?

USPS - First Class Mail, Priority Mail and Express Mail come with either a Delivery Confirmation number or Tracking number that will be emailed to you when we ship your order. Please note, delivery and tracking info updates may occasionally be delayed by a day or two.

FedEx - All FedEx orders will come with a Tracking number that will be emailed to you when we ship your package.  Please note, tracking info updates may occasionally be delayed by a day or two.

Tracking packages on international orders varies depending on the country it is shipped to.

What do I do if my order is lost in the mail?

First double check with the carrier that is handling your order to try and locate the lost package (check if they have info on where they may have placed it around your house.  If they cannot locate it and you still haven't received your order and it is well past the estimated delivery date, contact us (you must contact us WITHIN 30 days after the estimated delivery date).  We will then handle the matter on a case by case basis and if necessary, will fulfill and reship the order to you free of charge.  If the tracking number (if you have one) shows that it has been delivered and you did not receive the package, you must resolve the issue with the courier.

Does FedEx ship to P.O. Boxes?

They don't ship to US based PO Boxes, but will ship to some international PO Boxes. We will not refund a FedEx shipping rate if a US based PO box is entered.

Oops, I entered the wrong shipping address, now what?

If the carrier is unable to deliver the package it will be returned to our warehouse. Within 30 days you will need to contact us and confirm the updated and correct address as well as confirm the charges for reshipping the package.

Do you guys ship to military addresses?

Yes we do.  Enter your street and box number in the address field.  AFO or FPO would be your city.  You would select Armed Forces for your state and your zip code would be whatever your zip code is.

What countries do you ship to?

We currently DO NOT ship to Cuba, Iran, and North Korea. We ship internationally to every other country.

Why was my international order charged a customs fee?

Depending on your countries laws, your package may be subject to import taxes. If your country does in fact tax imports, these fees are not covered by the postage charge on your order and you will be required to pay them to receive your package.

What forms of payment do you accept?

Visa, Mastercard, American Express, Discover, JCB, Diners Club, Paypal and Amazon Payments.

What kind of personal information security do you provide?

SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by many large banks to keep your information secure.

When do you charge my credit card?

Your credit card will be charged immediately after you place your order.

What name will appear on my credit card when I place an order from you?

On your credit card statement, when you place an order from us, you will see

SP* HATEZILLA TSHIRT

 

 

Returns/Exchanges Info

How do I return or exchange an item?

Please see our Return/Exchange Policy.